Our returns policy is very simple – we will accept returns for any reason, and issue a refund. Anything that has been purchased online can be returned to our warehouse. To send your item back please download and complete the return form and send to Returns@theishu.com. Depending on your location we will provide you with a return address to post the item back.
- All products must be returned within 30 days of receipt.
- All products must be unworn and unwashed
- All products must have all original The ISHU tags stilll attached
- Any products purchased in the Sale cannot be returned.
- Shipping back to our warehouse is at the customers own cost.
Refunds and Processing
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Original shipping charges are non-refundable.
We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure.
We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of The ISHU and will be judged in a reasonable way.
What if my return is not accepted?
The only reason we won’t accept your return is if you don’t follow our guidelines. If you send something back to us and we cannot credit you for it we will not return it to you. If you would like it shipped back to you we will take a Paypal payment for the shipping costs or it will remain in our returns centre for 90 days before being discarded. Shipping costs will vary based on your location.