Shipping

The estimated delivery time depends on the country. As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. All shipping prices includes VAT. Please be aware of a longer delivery time during the holidays and sale periods. We are working towards having your order processed within 5 working days.

Delivery Option

Delivery Times

Delivery Costs

UK Saver Delivery

3 - 5 Working Days

£3.99

UK Next Day

Order by 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday to receive your order the next day.

£5.99

UK Nominated Day Delivery*

Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply)

£5.99

UK Next Day Evening Delivery*

Next working day (if ordered before Midnight. Postcode restrictions apply)

£7.99

PLT Royalty Delivery*

Unlimited next day delivery and UK saver delivery for a year. (Postcode restrictions apply) If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day.

£9.99

Standard International

5-10 working days (Excludes Sat/Sun)

£6.99

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected

Outside Europe

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to additional charges. Countries outside the European Union are shipped DDU (Delivery Duty Unpaid) which may require additional charges due to customs local customs. Any additional fees are paid to the local carrier and customs.

Delivery Option

Delivery Times

Delivery Costs

USA Standard Delivery

5 - 7 working days

$4.99

USA Express Delivery

2 - 3 working days

$9.99

CAN Standard Delivery

5 - 7 working days

$14.99

CAN Express Delivery

3 - 4 working days

$34.99


Sale Items

Because of the high demand of our sale items, orders placed that include sale items are only officially confirmed after receiving a shipping confirmation email. It is possible that your order will be cancelled if your item is out of stock. Please be aware of a longer delivery time during to the holidays. We will work towards having your order processed within 5 working days.

Product Appearance

The images of the products on the (desktop or mobile) website and/or app are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your screen's display can accurately display the colour of the products. Your products may vary slightly in colour from those images. the packaging of the products may vary from that is shown on the images on the (desktop or mobile) website and/or app.

Processing Guidelines

All products on the website are subject to availability and payment being received before your order is processed. We will contact you if any of the products you have ordered are out of stock, or if additional identification is needed for credit card verification.

International Shipping Policies

If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict what they may be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. When ordering from us, you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. We will not be liable or responsible if you break any such law.

Undeliverable and Refused Packages

In the event that delivery is rejected for any reason or considered undeliverable because of an invalid shipping address. We are not responsible for packages that have been lost, stolen or mis-delivered.

Inspection

It is your responsibility to inspect the delivered products once you receive your order and ensure that the products are "as expected" condition. In the event they are not in an "as expected" condition, please mail to info@theishu.com as soon as possible, with all necessary information (order, contact details and problem description) and including photographic proof.

Shipping Errors or Damaged Products

We are committed to selling only high-quality products. To that end, we employ several quality checks before a product is shipped. If you have received a wrong or damaged product, please contact us within 30 days of receiving the order to be eligible for a free exchange with a new, similar product or refund. In the case of a refund, we will be able to issue your full refund within 30 days of us receiving the wrong or damaged product, as per our Shipping Policy.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central government or other competent authorities.